Transforming the Culmination Experience

Role

Service Design Lead + UX Researcher

Team

3 Service Designers/ Teachers

Timeline

Feb 2020 to Mar 2020

Methods

Affinity Diagramming

Surveys

Interviews

Field Study

Background

As a founding teacher at our magnet school, I sought opportunities to apply design thinking. Eager to improve the student experience, I recruited two interested teachers (math and science) to initiate the design process with me. Between the three of us, we identified a common problem which was that students felt disengaged and disconnected about the math and science that they were learning in class with their real world experiences.

Approach

After defining the problem, we identified our target users, the 8th graders. We brainstormed questions we were interested in answering and recorded them on a sticky note. Using poster paper, we affinity diagrammed and built consensus around a How Might We question. Finally, we wanted to better empathize with our users by surveying and interviewing them.

After interviewing our target users and conducting the survey, we reviewed the data as a team. This helped us identify an opportunity gap: 8th graders culminate (or promote) to high school each year but often do not get a chance to wrap up their formative time in middle school. As a team of three, we wanted to incorporate science and math to design a unique and unforgettable experience for them. We ideated possible solutions to our initial How Might We… question. Amongst all the ideas, we decided to design a culmination experience themed around escape rooms.

To better understand the escape rooms that we will be designing, we recognized the importance of doing domain research and conducted a ethnographic field study to better understand the escape room experience as participants. Next, we used the Six Thinking Hats to thoroughly consider process, facts, feelings, creativity, benefits, and cautions before designing our first prototype. Unfortunately, news of the COVID pandemic hit and school closures began before we could begin designing. Furthermore, many artifacts were lost as a result of time and school closures, however, I included pictures of what we had left below.

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Building an Authentic Advisory Program

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Addressing Mathematical Engagement and Agency